Policies
Policies & Customer Information
This page is a working framework. Final policies must be supplied or approved by IPC operations and the appropriate legal or privacy owner before publication.
Online Ordering & Payment — Draft Framework
The final policy should identify accepted payment methods, when payment is captured, whether purchase orders or credit terms are available, minimums for account terms, tax handling, order confirmation, price corrections, inventory errors, and the process for canceling or changing an order.
Shipping & Handling — Draft Framework
The final policy should explain how shipping is calculated, the default carrier, eligible destinations, freight thresholds, handling times, expedited service, order cutoffs, backorders, split shipments, risk of loss, address corrections, and international requirements.
Returns & Replacements — Draft Framework
The final policy should distinguish defective products, stock products, custom products, clearance items, shipping damage, incorrect orders, return authorization, return deadlines, product condition, restocking fees, return freight, refunds, and exchanges.
Privacy & Data Handling — Draft Framework
This section should explain what information IPC collects through the website, Shop, quote form, email, analytics, and file upload; how the information is used; service providers involved; retention; security; cookies; marketing communications; customer choices; and the process for privacy requests.
Customer Service & Policy Updates
Tell IPC which product, material, or application you are evaluating. Sample availability and shipping may vary.
Customer Service & Policy Updates
For questions about an order or policy, contact IPC at 315-986-5793. IPC should display the effective date of the current policy version.