Your One Stop Card Sleeve And Packaging Source Since 1985

Online Order Policies

Our main goal and policy at Information Packaging is to provide you with the best buying experience in the industry for Envelopes and Sleeves including Card packaging, CD packaging, and DVD packaging. Give us a call at 315-986-5793.

Our business hours are 8:00 – 5:00 pm EST, Monday – Friday.

Online Ordering Information

Online Payment

We accept MasterCard, Visa and pre-pay by Check or money order for online orders.

If you need to pay with American Express, please contact our Online Sales Department at   315-986-5793 extension 104.

Please Note: Any customers that charge back an order with their credit card company or bank will not be able to place orders with Information Packaging going forward.

If you are tax exempt, contact Eileen at 315-986-5793 ext. 104 to place your order. Do not place your order on the website. 

Products will be shipped as soon as payment is received. Please call if you need to set up credit terms. There is a $1000 minimum order for terms.

Online Shipping and Handling

Shipping and handling charges for orders placed online only are based on the following:

  • Under $250 – Current Ground shipping rates (based on weight)
  • Over $250 – Free Ground shipping (within the 48 contiguous United States)
  • All products are shipped Ground service (unless otherwise requested). Most orders will be shipped within 1 business day. Back ordered products will be shipped in the order they were received.

**Please Note – Products sent via Express services (Next Day, 2nd Day, etc.): Shipping charges will be charged to you regardless of order amount. Express shipment orders must be received by 2 p.m. EST in order for them to ship out that day.

Online Return Policy

  • If you are not satisfied with your product, it may be returned for replacement or refund.
  • Before returning any product, you must obtain Authorization from our Customer Service Dept. No returns of any type will be accepted without prior Authorization.
  • Call customer service at 315-986-5793 ext. 104 to obtain Authorization.
  • No collect shipments will be accepted and no shipping charges will be refunded.
  • All defective products will be accepted for credit or exchange within 30 days of the invoice date.
  • All non-defective returns are subject to a 15% restocking fee and must be returned within 14 days of invoice date and in their original condition.

Privacy Policy

Any online ordering information you submit will be transmitted via a secure site. Our secure site uses a protective mechanism called SSL encryption (industry standard security through your browser). Information regarding you and your order will be kept confidential and used only to process your order.

Information Packaging may send you information regarding special pricing or new products.

We will never sell your name to a third party at any time.